Five tools, one account

Wondering how responsible gambling works at Jackson Casino?

Play only from 18+, and every Jackson Casino account carries deposit limits, loss limits, session time reminders, cooling-off periods and self-exclusion.

Set a limit

Licensed and regulatedGaming Control Board Curaçao license OGL/2018/7227/361 held by Jackson Casino N.V.

Clear safeguards

The essentials you get before play

After this table you will know the age rule, the licence behind the site and where to call.

Minimum age18+

Licensed byGaming Control Board Curaçao, OGL/2018/7227/361

National registerBetStop

National Gambling Helpline1800 858 858

Limit questions[email protected]

Your controls

When play needs a brake

It answers the worry that a limit means paperwork, when it takes a few minutes in your account.

Cap before you spend

Cap what can reach the account before a session starts, so a good night stays within the budget you already chose.

Losses with a ceiling?

Cap what a session can take from you, and switch it on when you want a stopping point that does not depend on your mood.

Hourly check-ins

Get a nudge at the interval you choose, so a long evening is a decision you keep making rather than one you drift through.

When you need air

Pause your account for a while when you want distance without closing it, and keep the break as long as you set it.

When a pause is not enough

Lock yourself out of play entirely when you have decided to stop, and reach support before anything is reopened.

Your next step

Open your settings and set your cap

By the end you will have a cap in force and know how to check it later.

Signing in first

Sign in with your email address and password, then open your profile menu and check that your contact details are current.

Limits tab check

Choose the limits section of your profile; everything you cap sits there, alongside any pause or exclusion you have already set.

Deposit or loss?

Pick deposit limits for money coming in or loss limits for money going out, then choose the figure that fits your budget.

Saved and in force

Confirm the figure and read the summary back, so the number you see on screen is the one your account will hold you to.

Check the age, then check on the person

Who can register here? Only people aged 18+ can hold an account, so the age check starts at registration. Identity documents are also requested before the first withdrawal, which closes the gap later.

Filtered before, not after. Treat a shared phone or laptop like a shared account: set content blocks for gambling sites at the device level, not just in the browser. That protects the child even when you are logged out.

Blaming closes doors, listening opens them. Start with a conversation that names the worry and leaves blame out, then call the National Gambling Helpline on 1800 858 858 together if that helps. Their counsellors advise relatives as well as players.

How long a break you actually want

When you just need some days. Take a rest when you simply want some distance. Cooling-off periods keep you out for a set stretch, and you start one from the settings area of your account before you next play.

Closed before you are ready. Choose self-exclusion when a pause no longer feels like enough. This closes access to your account for a long period, is started in the settings area, and cannot be undone early.

Do I have to do this alone? BetStop, run by the Australian Government through ACMA, is the national register, covering a minimum of three months. Applying online takes about five minutes, and a support person can be nominated to help. betstop.gov.au

Reaching out

Who can I talk to for free in Australia?

This block settles who you can contact for free, in confidence, in this country.

National Gambling Helpline

Ring the National Gambling Helpline at any hour of any day for free, confidential counselling by chat or email, self-help tools and a directory of local services, for players and relatives alike. The code adds the phone number and link. 1800 858 858 gamblinghelponline.org.au

Gamblers Anonymous Australia

Join Gamblers Anonymous Australia for peer support meetings across the country, where people who gamble and their families share experience face to face. The code adds the link. gaaustralia.org.au

National Debt Helpline

Contact the National Debt Helpline for free financial counselling on gambling debt, Monday to Friday from 9:30 to 16:30, for players and their relatives. The code adds the phone number and link. ndh.org.au

Catching it early, before it grows

Noticing a pattern early makes it easier to act while a small change still works. A deposit limit set before you play, or a pause of a few days, is a sensible first step rather than a drastic one.

Read through this list and notice how many feel familiar right now:

Spending longer than you planned
Chasing money already lost
Hiding your play from family
Borrowing to keep playing
Feeling flat when you are not playing
Skipping work or time with friends
Playing to escape a bad mood

Five straight answers

Straight answers on limits and exclusion

Five questions that decide how far a limit or an exclusion reaches, and what to do next.

Does self-exclusion here block me from other casinos too?+

Not on its own. The self-exclusion you set in your casino account covers this site only, while BetStop is the one route that reaches every licensed online and phone wagering provider in Australia. Registering there stops you betting, opening accounts and receiving marketing with those providers.

How do I change a limit I set earlier?+

Open your account, find the section where the limit lives, and adjust or remove it there. Any change you make is recorded in the account, so you keep a record of what you set and when. Ring support if a setting will not save.

Who can I ring if someone in my family plays too much?+

The National Gambling Helpline on 1800 858 858 takes calls from relatives as well as players, around the clock. Its counsellors offer free online chat and email support and can point you to services in your area. You do not need the player's permission to call.

Can I shut my account permanently instead of pausing it?+

Yes, you can ask for your account to be closed for good. Email [email protected] from your registered address and support will handle the request. Closing an account is not a self-exclusion, so consider the exclusion tools if you want a protected period instead.

Can I end a self-exclusion before its period is over?+

No. A self-exclusion runs for the full period you choose and cannot be cut short at your request. Only BetStop has a separate early-cancellation route, which opens after at least three months and needs a statutory declaration confirming you have seen a counsellor or GP.