Contact guide

Reach Jackson Casino support in minutes

Message Jackson Casino by live chat, e-mail or phone, and support answers around the clock in English, German, French and Norwegian.

Talk to support Licensed OGL/2018/7227/361

Paid today

763,628 A$

6,339 Players online

Licensed and regulatedGaming Control Board Curaçao license OGL/2018/7227/361 held by Jackson Casino N.V.

Fast withdrawalsAverage 4 minutes to your account, up to A$68,000 per transaction

Bank-grade encryption256-bit TLS encryption on all transactions and personal data

Channel choice

Live chat, e-mail and phone support

Chat removes the waiting, e-mail keeps the paper trail, and phone settles what needs a voice.

Chat first, wait less

Open live chat for anything urgent, from a blocked login to a deposit that has not landed; a person typically replies within three minutes, at any hour.

Open chat

Slow lane, clear record

Send e-mail to [email protected] for statements, bonus terms and anything you want in writing; answers usually arrive within six hours, around the clock.

Write to us

Voice line, Sydney hours

Call +61 2 4775 8860 (AEST) when you need to talk it through and want a quick answer; calls typically connect within five minutes, at any hour.

Call support

Local details

Which rules cover Jackson Casino in Australia?

Bookmark this block if you are playing from Australia and want the local number and who to call for help.

Reaching us

Australian number+61 2 4775 8860

Support time zoneAEST

LanguagesEnglish, German, French, Norwegian

E-mail[email protected]

Supervision

Licence holderGaming Control Board Curaçao, OGL/2018/7227/361

Help and safeguards

Gambling supportGambling Help Online, Lifeline Australia, BetStop

Jackson Casino asks for five details

Keep all five nearby and the first reply usually settles the question.

Registered e-mail address
Player ID or account reference
Screenshot of the payment or bet
Date and time in AEST
Verified photo ID copy

Six addresses

Your question, its own inbox

Use this block to land in the right inbox first, so nothing is forwarded twice.

Your account

General support and questions[email protected]

Document verification checks[email protected]

Your money

Deposits and withdrawals[email protected]

Business matters

Complaints and escalation[email protected]

Personal data and privacy[email protected]

Business and partnerships[email protected]

Jackson Casino complaints

You get a written trail and a route onward

After reading this you will know each step, what it produces, and where it can end.

A logged written record

Write to [email protected] with your player ID, the dates and what you want fixed. Support logs it as a formal complaint and replies in writing.

Your reference number

Expect a reference number in that first reply, plus a named handler. Keep both, because every later step quotes them and the trail stays in one place.

Can a manager look again?

Reply to that thread and ask for a manager review if the outcome still seems wrong. A senior handler re-reads the file and answers with a decision you can act on.

Send the file to the regulator

Take an unresolved dispute to the Gaming Control Board Curaçao, the regulator that issued licence OGL/2018/7227/361. Send them the reference and the final reply you received.

Jackson Casino response times

Hours and typical first replies

Reading it tells you which channel answers soonest at the hour you are writing.

Live chat

Chat hoursAround the clock

Chat first reply3 minutes

Time zoneAEST

E-mail

E-mail address[email protected]

E-mail reply6 hours

Phone

Phone number+61 2 4775 8860

Phone wait5 minutes

Support in your language

Can support help with that?

Removes the worry that support will ask for your password or stall your request

trustWhat if I want help in German or Norwegian?+

Reach the desk in English, German, French or Norwegian. Live chat is staffed around the clock, so any of those four works at 3am AEST. Sending from an Australian address in English stays the quickest route to a reply.

trustWhat happens when I close my account for good?+

Ask the team to close it and they will action the request. Once closed, the one account rule stays in force, so a new account needs their approval first. Any self-exclusion already in place continues to apply.

trustWhy should I ask privacy@ for my data rather than support?+

Write to [email protected] with your request, sent from the address registered on the account. Identity checks confirm it is you before anything is released or erased. Expect the reply within six hours, in line with the usual e-mail standard.

trustDo I need to know which regulator licenses the casino?+

Check the licence at the foot of any page. Jackson Casino N.V. holds OGL/2018/7227/361 from the Gaming Control Board Curaçao, registered as 541161. Australian players deal with a Curaçao-licensed operator, not an Australian one, which matters if a dispute arises.

trustCan I prove my identity without handing over my password?+

Quote the e-mail address on your account and the last four digits of a deposit card; that pair is enough for the team to pull up your profile. Passwords are never requested, by chat, phone or e-mail. Treat any request for one as a red flag and stop.

trustWhat if my documents take longer than expected?+

Allow up to 64 hours from the moment all three documents land, namely identity, address and a payment method screenshot. Miss a document and the clock restarts on resubmission. Send them to [email protected] to keep them out of the support queue.

Checking who runs the site

Checking the company behind your account

You finish with the legal name, licence number and address to check for yourself.

Company

Legal nameJackson Casino N.V.

Company number541161 (Curaçao)

Registered addressHeelsumstraat, Willemstad

License

RegulatorGaming Control Board Curaçao

License numberOGL/2018/7227/361

Written contact

Support e-mail[email protected]